Company Profile

Service Delivery Standards

In 1995, National decided to establish programs in the United States employing the business and service philosophies developed in Alberta. We have established programs in Colorado, Delaware, Illinois, Indiana, Maryland, Michigan, Montana, New Jersey, New York, Nevada, Oklahoma, Pennsylvania, Utah, West Virginia and Wisconsin. We expect to expand to additional states and provinces. Currently, National Interlock and Affiliates comprise the largest interlock service provider network. In each state we have continued with the Dedicated Service Provider philosophy. In several of these states, National has been asked to take over the troubled programs of other service providers. In each instance, the jurisdictions have recognized improved service delivery. This translates into more effective interlock programs.

Program Expansion

While developing and improving interlock technology, the principals of National noted that the delivery of interlock service to jurisdictions was not evolving in a manner to ensure credible programs necessary to meet the needs of jurisdictions, demonstrate the effectiveness of interlocks as a remedial device, and ultimately to grow the market,. This is a result of interlock providers who are inexperienced, not focused on interlock and undercapitalized. In 1995, National began service delivery in the state of Oklahoma. It was decided that service delivery should be established as a Dedicated Service Provider. We firmly believe that the role of a Dedicated Service Provider far exceeds delivering and installing an ignition interlock device. In addition to technical expertise, the service provider must:

. Be totally accountable to the jurisdiction, something that can only be accomplished by a Dedicated Service Provider.

. Provide support to the jurisdiction in the efficient and effective delivery of a well-constructed Ignition Interlock Program.

. Properly install the device in a wide range of vehicles insuring that the device is installed in a manner that will maximize the likelihood that any tampering will be detected, and that the device will not affect the normal operation of the vehicle.

. Develop a rapport with the client and other users of the vehicle to assist them through the program and to become aware of potential problem at an early stage.

. Train the users of the vehicle in the safe and proper use of the device and reinforce the importance of program compliance and consequences of misuse of the device.

. Properly service the device every 30 to 60 days at which time the effectiveness of the device is reinforced with participants, and additional training is provided if necessary.

. Perform inspection of the device, the vehicle wiring, and the events log for any evidence of tampering or attempted circumvention on each occasion of service.

. Review any serious violations with the jurisdiction and provide support to the jurisdiction regarding any comments or other items of concern noted during the inspection.